Frequently Asked Questions

Find quick answers to common questions about Converge Pay services, integration, security, and support.

How do I integrate Converge Pay with my platform?

Visit our Developer API Integration guide for step-by-step instructions. We provide SDKs for multiple languages and comprehensive documentation to help you get started quickly.

What security measures does Converge Pay implement?

We use industry-standard encryption, PCI DSS Level 1 compliance, tokenization, and advanced fraud detection to ensure all transactions are secure and protected.

How can I troubleshoot transaction failures?

Check our Transaction Management section for common error codes and solutions. You can also access detailed logs in your account dashboard or contact our 24/7 support team.

What payment methods are supported?

Converge Pay supports credit cards, debit cards, ACH transfers, digital wallets (Apple Pay, Google Pay), and international payment methods depending on your region.

How do I manage user accounts and permissions?

Navigate to the Account Management section in your dashboard. You can create sub-users, assign roles, and control access levels for your team members.

Is there a sandbox environment for testing?

Yes, we provide a full-featured sandbox environment. Access credentials and setup instructions are available in our Developer API Integration documentation.

How do I handle chargebacks and disputes?

Our Security and Fraud Prevention section covers chargeback management. You can view, respond to, and track disputes directly through your merchant dashboard.

What are the transaction fees?

Transaction fees vary based on your merchant agreement and payment method. Contact our sales team at (800) 555-1234 for detailed pricing information.

How do I access transaction reports?

Transaction reports are available in your dashboard under the Reports section. You can generate custom reports, schedule automated exports, and download data in multiple formats.

What support channels are available?

We offer 24/7 customer support via phone at (800) 555-1234, email at [email protected], community forums, and live chat through our support portal.